With the rapid development of domestic auto industry, to change the way people communicate, the insurance industry to purchase services from the traditional sales model into a wide range of services, including telephone sales model is particularly prominent, as everyone knows the phone sales model to ease its unique by the owners for their favorite, but in the telephone car insurance industry is developing rapidly, the competition is deepening, the industry service standards to be established, to improve the service level.

　The insurance industry after sale service [embarrassed]

Compared with the open and the norms of international market, Chinese telephone car insurance industry in the service specification, and many problems need to solve, system construction. Foreign auto insurance origin has been a long time, the business has been more and more mature, the industry as a whole is market segmentation service segmentation trend. But the domestic auto industry in the development of automobile after sale service, in the next 3 years is destined to be a "pains period", as part of the insurance companies in the development too fast, too eager for quick success and instant benefits, many services are slogans play loud fast after sale service, but can't catch up, quality more a lot of insurance enterprise customer service... Not timely or promises do not match, so that owners when buying a car accident claims is God, is more afraid, purchase insurance from the big gap between before and after that most owners are very helpless.

Those who let us heartache [service]

Customer service response is not timely, network coverage is not comprehensive, the insurance process poor interaction, claims not timely a series of services have become obstacles to hinder the development of insurance industry. For example, like self driving travel friends all know, if the car entered the country or the mountain before, have necessary professional repair tool, because there are many car insurance doesn't cover the dot, but the car failure or accident, can only rely on their own. Especially in the soil road has scraped, because the earth road is quite narrow, if wait for claims staff, will lead to traffic jams, finally is the claim investigation personnel before, you take some photos in the sound of others in my car, and when a lot of auto insurance company in this case no claims, losses can only be undertaken by myself. It also led to many owners will choose for insurance companies in this situation again after the renewal, we can see the importance of after sale service.

　　[zero distance service will become the industry standard]

In view of the present situation of the industry, the China Insurance Regulatory Commission recently issued a "point" property insurance regulatory work in 2012, announced this year will be gradually introduced and issued "on the strengthening and improvement of property insurance claims service quality advice", "motor vehicle insurance claims management guidelines" and "car insurance claims management and service quality supervision and evaluation index system" and a series of normative documents, to regulate the property insurance supervision. As the auto industry "big brother to take the lead in", people insurance telephone car insurance vigorously launched a "zero distance" service concept, service differentiation, to create a "customer satisfaction as the goal," leading "from the service execution ability leading" and "customer service experience leading" two aspects, focusing on the "zero distance of communication," "zero distance", "zero distance" three aspects of the core services of Interpretation Inc. Landing in the specific services, in addition to the existing conventional services upgrade, also proposes seven commitment service claims for vehicle fault problem which customers are most concerned about, the most difficult, let the owners enjoy the service really feel the people insurance telephone car insurance on the side. The following is the "zero distance" service to the main content claims, interactive, rescue interpretation.

　　The claim: let owners feel that "zero space" and "communication".

Mobile phone self-help service claims, if encounter in remote areas or too busy no time claims personnel investigation, can be self claims by this service; yuan an hour's notice payment, not involving injuries, loss of single or double car insurance loss claims, the amount of loss in the 10000 yuan (including), submit the claim complete document would notice payment in 1 hours; universal access, PICC "remote Chuxian, it claims" service network through the operation, the owners no matter where, can enjoy from the report a case to the security authorities to receive indemnity full process convenient, efficient, unified service claims.

　　Communication: zero distance so that owners feel that "service" and "love"

Automobile insurance survey "four in one" service, unified service concept, in the automobile insurance survey link to launch the "say a sentence warm words, a bottle of mineral water, a" guide "insurance claims, a claim service satisfaction return" service commitment, make you really let the owners really enjoy the love God like service; "express service, as long as the insured claims" with the service conditions, survey, the surveyor determined claim information into special express bag, by dialing the envelope Express (or local distribution) telephone service, there are people's Insurance Company for home service, the envelope of the transfer to replace the owners home presentation mode, households do not have to spend time in person to our insurance paid to keep data, to provide convenient, without increasing any cost households; 4S shop repair service, provide insurance agents, vehicle inspection, repair vehicle repair, generation and car for the customer, the whole process of agent services.

　Rescue: zero distance let customers feel "space" and "time"

The national network of rescue, vehicle breakdown nationwide free rescue. Vehicle fault for towing, oil supply, charging, replacement of tires, tire, call the PICC rescue service, during the policy period can enjoy free fault car unlimited rescue services, trailer range is within 50 km free; but to produce oil, tires in the process of oil, the cost of materials or parts customer needs to bear. Generally speaking, people insurance telephone car insurance to provide free rescue service, let owner regardless of where you can enjoy.

Service content, from the above items can be seen, PICC telephone car insurance will have "zero distance" service concept into every link of the service, both aspects of product design, customer service, customer service or experience of the reform, launched from the sale of front to back, closed loop, seamless service. The purpose is to let the customers to truly feel the person insurance telephone car insurance and customer "zero distance", "zero distance to enjoy the new service content" brings. PICC telephone car insurance 'zero' service concept and action, it is brand service spade husbandry bedding. Further improve customer service efficiency, simplify the process of customer service, to the owners think, for higher standards and more brand commercial auto insurance services for consumers, people's Insurance telephone car insurance services in the industry set up the wind vane.