Chinese circ2Month15Held comprehensive insurance claims difficult work conference. The China Insurance Regulatory Commission Vice Chairman Zhou Yanli attended the meeting and points out, should attach great importance to the comprehensive management of insurance claims difficult problem, from the improvement of auto insurance products and promote the industry to strengthen capacity building of claims service, through institutional constraints, standardization, information control and transparent supervision, and strive to build a business led, industry support, market guidance, the government supervision, social participation combined claims service management and supervision system, optimize the claims service environment, promote property insurance industry continues to strengthen the service ability construction, and constantly improve the claims service functions, and continuously improve the quality and efficiency of service claims.

    On the meeting, the CIRC property insurance supervision department responsible for comprehensive management of insurance claims to work in a specific deployment. Comprehensive management work is divided into four stages: one is ready to deploy stage (2012Years2Months to3Month), is mainly to establish the working mechanism, clear tasks, a program of work and work plan, the full deployment of the comprehensive rectification work. Two is the centralized management stage (2012Years4Months to12Month), is mainly built infrastructure system, mechanism, norms and standards; to carry out intensive publicity, inspection, cleaning, inspection work in the national scope, thorough investigation of heavy a number of bad character, bad social impact of malicious drag pay indemnities, unreasonable refusal cases; increase the investigation and disclosure. The three is a summary of the deepening stage (2012End of the year.2013Years1The end of the quarter), mainly on the basis of summarizing the previous work results, further study of the deep-seated problems, and further promote the comprehensive management work, explore the establishment of long-term mechanism of governance of insurance claims difficult. The four is to consolidate the improve phase (2013Years2Quarter to2014At the end of the year), primarily the creation of good faith industry culture, improve the image of the industry, to create a good environment for development.

    China Insurance Industry Association launched the "strengthen and improve the insurance service proposal" to the industry, initiative property insurance institutions at all levels: set up the scientific management idea and service consciousness; strengthen the system construction, improve and perfect the evaluation mechanism; further claims service standards and norms of construction; to strengthen claims service infrastructure, accelerate the construction of the country insurance information platform, improve the level of information auto insurance management. Peoples Insurance Company of China, China Pacific Property Insurance Co, Limited by Share Ltd China Ping An Property Insurance, property insurance China earth Limited by Share Ltd and Chinese life insurance Limited by Share Ltd were made claims service commitment.

     Yongan Insurance Company Secretary of the Party committee, chairman Zhang Dongwu attended the meeting in Shaanxi Insurance Regulatory Bureau branch. After the meeting, President Zhang Dongwu said, in order to further improve the claims of company service consciousness, service ability and service quality, Yongan insurance company in2011Years11Month has established a special insurance claims department, also said it would actively respond to the CIRC for, conscientiously implement the spirit of the meeting. The next step will focus on customer service claims, improve the company's brand image, a solid foundation for the company for sustainable development.