Yesterday, reporter by the Volkswagen Group (Chinese) PR department to understand, consumers enjoy the Volkswagen recall policy, can also enjoy the gearbox for 10 years or 160000 kilometers before the mass of warranty solution.

    

    Recently, Volkswagen (Chinese) Sales Co. Ltd, FAW FAW-Volkswagen Automobile Co, Shanghai Volkswagen Co.Ltd according to the "Regulations" defect automobile products recall management requirements, the decision since April 2, 2013 onwards, a total of 384181 defective car recall. But for this decision is popular, many consumers still have doubts, this reporter to communicate more with the public China public relations department, and received the following reply.

    

    Message: the DSG recall involves 380000 owners (recall cost must be the public burden), whether can you disclose the mass estimates or recall cost has already prepared for how much? Is started to recall special funds?

    

    The mass China: we first consideration is to ensure that the owners satisfaction. The key to this problem is the owner without expense.

    

    Letter: recall whether the vehicle detection is required after the replacement, or do not need to detect direct replacement of spare parts?

    

    For fear of trouble or care to recall the car owners, the public what attitude?

    

    Recall date (April 2nd), the owner can be scheduled?

    

    The mass China: since the beginning of April 2, 2013, the franchise will inform recall the scope of the owners, and owners in written form to invite and corresponding brand dealer appointment and into the shop to repair, to ensure that the necessary spare parts in place. Before the vehicle to the maintenance and replacement of spare parts, car owners can use the vehicle. The owner can call the customer service hotline for consultation:

    

    Volkswagen (China) Sales Co., Ltd.400-188-0888

    

    FAW FAW-Volkswagen Automobile Co400-817-1888

    

    Shanghai Volkswagen Co.Ltd400-820-1111

    

    Message: whether to recall the cars from the fundamental guarantee of mass prevention?

    

    The mass Chinese: the recall in the scheme can effectively solve DSG problems.

    

    Message: to have because DSG problems caused by the accident, the public how to identify and claims?

    

    The mass China: there are a number of owners to reflect a problem of DSG. We treat every complaints seriously, and do all we can to solve the problem. To our knowledge, there is no any accident.

    

    For the above answer, Volkswagen and other popular DSG events of the owners are satisfied, or what questions, can @ "letter micro-blog car". This will be the focus of your views to maintain communication and mass Chinese.

    

    Newspaper reporterZhao Bo