Today the Peoples Insurance Company of China Hohhot company to talk about the claim, settlement center director and said: "it is unknown fire" you didn't buy the risk of spontaneous combustion, is certainly not pay you. You go to the store because the car is still in the warranty period: Wow, your inner.

I said: you through what technology is defined? Take photographs, make a record results will come out? You with us, we can promise? Then the insurance company staff said, you want us to do?

I said: according to your website claims process? Claims process clearly stipulates: "the accident investigation and confirmed loss: in your help, assessment institutions, the company claims personnel or entrust technical appraisal institutions, overseas agent to the scene of the accident investigation after the accident, to understand the loss involved, check and initial collection and the nature of the accident, reason and losses and other relevant evidence and data, confirm whether the accident to liability insurance, to provide professional technical support specialized technical appraisal departments or institutions when necessary. Our company will guide you to fill out a notice (application claims), issued instructions to your claim. together with you on the loss of property insurance, the amount of loss range, degree of loss, the amount of loss and loss content, involving personal injury compensation content, rescue and other related expenses are recognized, repair methods and determine the damaged property costs, necessary institutions to provide professional technology entrust third party damage assessment with qualification. "you ask professional organization to do technical identification This is your work flow, at least you need to do?

Besides, when we buy insurance, loans vehicle buy but against all risks, how the thing, tell me you didn't buy a "risk of spontaneous combustion"? Why didn't you tell us? An accident, the compensation is not in the terms?After the settlement center director said: you go back and wait to inform you, this afternoon we will discuss this thing. I said: things in the past 11 days, how are you now? Limit your claims are generally the process? Answer: we have our things, can't you this one thing? Speechless!!!!Then tell me: go back to wait for news.

Afternoon staff phoned to say: they conclude, let's ask professional organization to define, what is the cause of the fire. It is the consumer can do that? And I find the organization that you identified? They are really the consumer interests in disregard, how far how far can push push. I say you so that we can only rights or claims against, director of the center said: this way, we also worry, you should reflect, but also to other people a heads up, this is a good thing!!This attitude, just like a A dead mouse feels no cold look, I think I can only "barefoot shoes are not afraid", right through to the end!!!!