Xinhuanet.com Tianjin channel on 15 April, (reporter Xu Yue) reporter from Tianjin Insurance Regulatory Bureau learned that, in order to further solve the problem of the insurance company claims to the insurance regulatory bureau, Tianjin evaluation of insurance company insurance service quality, and the evaluation index and results to the public, through the supervision of the public to promote insurance industry to improve the service level.

    Recently released "the property insurance company of Tianjin city in 2009 1 quarter of motor vehicle insurance claims service quality index", Du Bang insurance Tianjin Branch, Yongcheng property Tianjin branch andSunshine insurance, Tianjin BranchColumn"Auto closing rate"The top three, Du Bang insurance Tianjin Branch, Huaan branch and the balance of property insurance Tianjin Tianjin Branch column" 2000 yuan (contain) insurance case closed cycle "of the top three.

    Tianjin Bureau on the selected "auto closed cycle", "insurance settlement rate" and "private insurance surveyor adequacy" of three indicators, to evaluate the insurance company claims service. It is understood, these three indicators can reflect the settling speed, claims service quality, closely followed by the insurance consumer. Future, Tianjin Insurance Regulatory Bureau will be the first month of each quarter on quarter results released in early.

    In addition, Tianjin insurance regulatory bureau from three aspects: to remind the insurance consumer vehicle after be or get out of danger, must report to the insurance company accept insurance company guidance timely, timely to the fast processing service center for damage; in the case of the process, the client should the insurance contract in accordance with the requirements and provide complete claim to insurance company; the customer shall provide effective contact information to the insurance company, in order to contact the insurance company and the customer communication and create necessary conditions.