By the end of 2013, Chinese car retains the quantity amounts to 137000000, the number of 31 city more than 1000000 cars, at the same time, the car driver 219000000, deduct the amount of cancellation, an increase of 18440000, growth of 9.2%, these owners encounter "flower" encounter in the use and maintenance of customer service.? These additional prospective owners do and manufacturers, dealers "wits" purchase a car link in the future? The following text will disclose to you the secrets of automobile industry "unspoken rule that".

The automobile industry the "unspoken rule"

Purchase a car link: buy old, or is it new?

Most of us have experienced several links: a media see cars - cars online and see rating -- car friends evaluation -- to identify a. These links are often the key is "car friends evaluation", he said that it was really good? Not really.

A friend asked me, "I'm on a joint venture brand new car, but the pre-sale price watch manufacturers released with the old section of almost, but the old now preferential rate is very large, the new penny discount to all have no, you say me to buy the old, or the new?"

I replied to him, a penny goods, buy quality and service life of the new generation of assurance.

Of course, some people will ask, replacement car pretty much, I Is it right? Again and so on, and so over time the market has preferential buy me? This depends on your luck, if the car is consumer goods, you in addition to price, to wait after a few number of car, as car after several batches of materials and configuration Is it right? And first as it is hard to say.

The author thinks, if you value is a good sales of cars, don't die cut, as far as possible to buy the first car.

First of all, as a good sales of cars, even though the first car with small problems also belongs to the tolerable range. The bulk problem, because the user, rights can more easily, more general manufacturers will give you solve the problem as soon as possible, after all, the first car reputation is very important.

Secondly, in the aspect of materials and service life of the automobile is often the first batch of cars behind several strong. For example, a joint venture brand a best-selling car, listing sold 150000 between -20 million, six months after the listing price 30000 yuan, then the waiting sales slowly go up, once monthly sales near million vehicles, the car has been exposed, car with hub thinning etc..

The car to parts suppliers supply respect, manufacturers demand is very severe, we follow a very low price to production hub, we have to make money.

Opened the "third kind" people know, at the beginning of 1998 5 valve EFI Jetta king is still the classic, this car by FAW Volkswagen slightly and product localization, then with the localization rate to rise gradually, weight and quality of cars are not as good as before, of course, the price also is gradually lowered.

If you don't believe me, you can look at some details financial report data of automobile enterprises, sales growth is not big, but bicycle profit for it, of course, there are many factors, but not to the exclusion of some car enterprises by squeezing suppliers and reduce the car "invisible place" materials and.

Look in detail under warranty maintenance manual

"Domestic car product repair, replacement, return the liability provisions" program began in October 1st last year, some manufacturers in order to avoid should be as much as three packets of obligation, behavior, a lot of "toxic action".

Some manufacturers in the warranty maintenance manuals and other vehicle documents: "consumers must be in the producer authorized 4S shop maintenance, otherwise the operator does not assume the responsibility of the three packages".

In several cases of State Quality Inspection Administration previously notified to see.

Provisions of the Chongqing Automobile Company: "not to the automobile special service station for regular maintenance, considered as a waiver of the right quality guarantee."

In fact, the domestic automotive products is not in the factory authorized 4S shop maintenance, quality problems and the maintenance as long as there is no causal relationship, or in other 4S shop car maintenance caused no damage, the operator shall not absolve the responsibility of the three packages. Compulsory maintenance beyond the car three packs of provisions of the liability exemption scope, violates the lawful rights and interests of consumers.

Provisions of the Beijing Automobile Company: "according to industry practice, the tire quality assurance services performed by the tyre supplier."

In fact, the tire quality guarantee responsibility should first be automobile seller shall bear. If the domestic automobile tire quality problems, other operators to producers, sellers can claim according to the law, but not exempt.

American brand car Chinese sales company and other 16 enterprises stipulated "producer allows the customer shall not carry out any installation, modification or change the" mandatory provisions of the vehicle without the.

In fact, the domestic automotive products expressly not modified, adjustment, disassembly in the instructions for use, consumers according to their own needs to refit, adjustment, disassembly, if not caused by automobile product damage, if the quality problems during the repair and the validity period of three bags of car, the operator should bear the responsibility of the three packages still.

Above all, if you are in a car in the process, to see those terms, can be in the right and self-confident does not accept, and through media exposure.

Protocol repair be penny wise and pound foolish

A friend told me one day, a dealer to take the initiative to call him, manufacturers tell you to send a free repair and maintenance. Go to the 4S store, my friend found, 4S customer service repair person, directly open his car air conditioning, exactly took 1.5 hours.

He wondered, did not hear about the air conditioning recall news ah, how so repair.

This is still good, one owner bought the car seat, found unexpectedly is rust, 4S shop promised to change as soon as possible, but he must first sign a confidentiality agreement, signed the agreement can not be "complaints, requirements, litigation or arbitration", but the owners found, if any other part of the warranty period then the rust, it does not know how much money.

This time there was a luxury brand by the exposure of a confidentiality agreement, from 2010 to 2013 production car troubles are basically, as long as the confidentiality agreement owners free repair, or charge. Even some of the owners thought it was his broken car, out of pocket repair.

Unfortunately, the state for this kind of "confidentiality agreement", also does not expressly prohibit private recall, some owners are agreement "sealing" appears to be accounted for cheap, really don't know how many problems you do firms hide.

With the introduction of compulsory automobile recall system, the owner of the views on the decision of the competent department of a company is forced to recall has a key role, hoping that some owners do not so easily be bribed, Dao Ming truth is "Hello, I'm good, everyone good" results.

Car loans Maoni more

In addition to the quality problem of automobile itself, in the automotive supply chain link of consumer dealers over the years is a complaint "disaster", the author also compiled some purchase a car dealer place links need to be careful.

The current loan purchase a car makers are increasing, and many consumers in the process of automobile mortgage, more or less will feel, it is "free", "zero interest rate",Why cost than cash so much?

Cat a: "interest free", "zero interest rate" trap

This kind of promotion is common, although on the surface it seems we are saving money, but when the purchase a car in the "interest free" activities, the purchase of cars only in accordance with the manufacturers guide price to pay, preferential prices cannot enjoy the new interest amount, and even some models may be less than the price discount.

Issue two: bundling selling

Car dealers in order to earn more profits, so the concessions for the auto loan service some of the brand in the consumers, the most common is the bundling selling. For example, loan purchase a car, must at the same time, the company through the purchase of insurance, or even buy some boutique package etc..

Trick three: automobile mortgage to pay insurance gold?

When buying a car, consumers must pay the fees are additional tax, insurance, licensing fees. If the mortgage loans car not by the seller to provide guarantee, the seller can not collect any deposit. Consumers should each fee carefully review written by the seller, charges against the fish in troubled waters.

Trick four: contact the loan contract of the charges

In signing the loan contract must see clearly, some of the contract which will duplication fees, but fees for a name, so, everyone in the application for car loans, must keep their eyes open. Guard against fooled.

Stock car, show cars, test drive the car to sell

We are in the process of buying a car, want to buy their own is a line soon new car, but the actual purchase a car in the process, some dealers to stock cars, car show, test drive to consumers, how to identify?

"Stock car" generally refers to the factory after more than 3 months has not sold out of the car, car owners can judge their own car Is it right? Stock car to see through the vehicle production date and engine no..

Identification of the show car, just look at the vehicle sealing function keys and car use is frequent, pay attention to tires, paint, interior of a car is no scratches and damage can be.

The test drive, some dealers will try odometer sensor while to try to drive out, in the test drive after a period of time, then press the sensor, the vehicle mileage and the new car as the test vehicle, the car sold to consumers.

Purchase a car to look at several places in the purchase a car, car tyres, there is no wear, having small traces produced tire manufacturing process and spiny. If found even tire wear and the smallest, odograph shows for "0" when, very likely hidden problems; open the hood, observe the engine cylinder block and cylinder head, between the oil pan without oil leakage; water stains around the water tank; the battery mount head near without pollution and corrosion; at the interface the air-conditioning lines have no dust stained.

Purchase a car should not good car joint venture certificate

Auto dealers due to financial pressure, the new certificate pledge loans to banks, resulting in consumers not in the purchase of a new car the sign, when the sales staff to the certificate is not to provide a copy of the certificate, to you, must be vigilant.

Purchase a car makers face a great risk in this period of time the car can not be timely on the inside: in accordance with the insurance company pilfer rush to deal with an emergency exemption clause, no vehicles issued by the traffic control department of the public security vehicle license or license plate number, not claims scope.

The huge favorable traps

Some two dealers basically is to take the car from the 4S store, but unlike the 4S limit by manufacturers, and their investment than the 4S shop low, so the general two dealers often in terms of price, there will be no small margin of preference. But in the price Rangli is a prerequisite, must buy their selling insurance, but there were many.

Two dealers and some small insurance companies have close cooperation. These small insurance companies in order to attract business, will give two dealers than large insurance company for many times the rebate.

For consumers, a large insurance company claim to fully consider the interests of customers, the loss will be more wide scale, cooperative repair factory grade is higher, the service level, payment rate, network settings, there are more advantages than small insurance company.

From the network perspective, small insurance company claims service network not only small and remote location, Chuxian consumer after the formalities of inconvenience.

In addition, insurance, auto insurance prices in selected are take the upper limit, not negotiable. But the final settlement, often cost thousands of dollars.

In addition, in order to give products instead of huge discount is also "trap". Bad dealers gift decoration mostly contain water, its actual value is often compromised in the dealer advertising standards, shoddy. Some dealers give configuration known as import or quality products, is actually some shoddy cheap products. The ordinary film, rubber, leather chairs, double the price, tempt consumers.