2012-07-31 20:00

The deep development of Internet banking login to also Judai, surprised to find that my about one hundred thousand car loan has been settled! Can't believe, that is the database down. This morning again query, still show car loan has been settled! Bank database not Dang for so long, I began to believe it. Call customer service, customer service said the bank on the net not their error. Dear, you said I should believe that the deep development of customer service?

 

2012-08-01 20:00

24 hours later, still show the loan has been settled. Should not the system error, so big a bank, net error for at least 24 hours, unlikely. If the loan information display function is cancelled, should inform the customer of it, moreover, the repayment of the bill this function should not be cancelled, the customer also has how many money should not know? If loans outstanding, why not show the repayment plan? Don't show it, how customers know the next period should also how much? All the clues surface, "loan has been settled" reliability.

2012-08-02 20:00

"Loan information inquiry" into "no show results that satisfy the query data," dear, do you know where I can enter the query?

"The monthly repayment on the bill" to display the results into a "into the ECIF customer number and type of certificate, certificate number will lose its", excuse me, ECIF is what mean?

"Application query" still shows no loans or loan has been settled.

For loan customers, query balance, has record of repayment and the repayment plan, is very reasonable request, had been providing these functions, as hair deep development (Ping An Bank) to cancel these functions? The official channels belonging to the Bank of Internet banking, online banking loan has been settled that, count?

Our teacher Luo is committed to improving the Siemens service spirit, we also have a try of grassroots can help Ping An Bank, improve service levels.

2012-08-16 08:45

This morning I received the SMS sent the banks money, but did not inform the specific repayment amount, the bank on the net search still show loan has been settled.