Recently, Shandong insurance regulatory bureau announced this year in Shandong Province, the company's first quarter cross strong insurance of private carsSettlement of claimsService ranking. In the 24 provincial insurance companies to participate in the publicity, the lifeProperty insuranceThe sunInsuranceThe balance, insurance and other insurance company case closed cycle short, of which, China Life Insurance Shandong branch in the first quarter of this year 5000 yuan of the following claims of insurance to pay strong case closed cycle for 10.69 days, the industry ranked first. Recently, reporters at the scene following the China Life Insurance Shandong branch of the surveying personnel, experienced "a station type"Automobile insuranceThe whole process of claim service.

　Surveying personnel

18 minutes to the scene

May 5th afternoon, reporters arrived at the Ji'nan City Industrial Road Huada auto Service Corporation China Life Insurance Shandong branch claims service center. Entered service center, the reporter saw the workers in a tense and orderly busy, a customers fill material under the guidance of the staff, service center posted on the walls of: telephone service, service claims process, insurance claims materials required details, service specification, telephone complaints and so on. China Life Insurance Ji'nan branch director Cheng company told reporters, the owner can follow the service guideline easily once all the data ready.

2 pm, 95519 centers notice surveying personnel, there is a silver greyCheryThe car hit the wall escape pedestrians, customer description of vehicle damage is serious, need to field surveying. Reporters follow surveying Jin Haiting rushed to the scene of the accident, in the car, Jin Haiting told the reporters, they received each a report, to contact the owner in 5 minutes; if it is against the small accident scraping a class, the owner has no objection, to complete the check account loss in five minutes; you need to check the site, to arrived at the scene within 30 minutes after receiving the report. Now the life insurance system to meet the conditions of the small case implementation of auto insurance claim for simple, complete information, insurance liability, the true cases within 20 minutes can be issued by the loss of single, through the internal process optimization and simplification of the claim documents greatly improves the settling velocity.

After arriving at the scene reporter looked at the time, from Jin Haiting to answer the telephone arrived on the scene, for 18 minutes. The scene of a silver gray Chery car at the front right out of the wall, the front bumper and headlamps have broken right. Through active inquiry that customers are not injured, Jin Haiting consoled nervous customers. Jin Haiting side with the camera to take photographs, side to the owners for charge hair after registration, driver's license, driving license number, shoot identity card and bank card, carefully compared the trace on the scene, Jin Haiting started the site office, side to the victim to explain how to compensate, and fill in the survey report, quickly to customers show the loss of single, live inform customer specific claim amount. The accident surveying only for 26 minutes.

Jin Haiting said, a small accident like this bad a bumper one lamp several parts, the site can be hurt, customers do not have to run back and forth, directly to the car on the line, in the car before claims can hit the customer's bank account. To survey the car, Jin Haiting opened the notebook computer, the photos and claims data to the company, after 6 minutes, Jin Haiting easily said before 5 pm today, customers can receive compensation.

　Surveying personnel

"Armed to the teeth"

China Life Insurance Shandong branch claims department person in charge Liu Ming said, in order to improve the speed of each claim, surveying personnel were "armed to the teeth". Jin Haiting showed their claims and equipment to the reporter: loading the GPS mobile scheduling estimating system survey dedicated 3G mobile phone, notebook computer, large flow of wireless network card, camera etc.. GPS mobile scheduling loss system is a set of auto scheduling loss system development positioning technology based on mobile communication, the mobile phone survey personnel position, according to the location information can be accurately scheduling case to people, and can make the site survey by mobile phone terminal, loss of information, the live image data collection and upload, convenient and quick, provide timely efficient claims service for customers.

Liu Ming said, every life insurance survey surveyor is so equipped, shorten the waiting time of the clients in the field, improve the service speed.

A business documents, a computer processing of the page, seemingly complex vehicle claims survey, in the life insurance becomes simple, convenient operation, simplify procedures, improve efficiency, achieve the "Lidengkequ" effect of service that is life insurance the surveying personnel "armed to the teeth" effect.

In the claims service center, one owner told reporters, originally thought that the claim will be very troublesome, did not expect in life insurance here is much simpler, staff enthusiasm, process transparent. Also to the owners of open claim independent inquiry system, the owner can through the customer service center, customer service phone, web site counter independent understanding claims process, the claims process for the owner is almost completely transparent, later claims to need not worry.