Shandong Anbang insurance: Insurance ranking top "first Legion"

In May 3rd, CIRC Shandong bureau held a news briefing in Ji'nan, claims the efficiency index 24 property insurance company of Shandong in the first quarter of 2012 eligible publicity. The results showed that, since last July announced the beginning of the private car insurance claims efficiency index, Shandong insurance industry service consciousness increases ceaselessly, claims service levels improved significantly, Shandong property insurance claims efficiency significantly enhance the field. In the 24 provincial insurance companies to participate in the publicity, China Life Insurance, insurance, insurance, balance Anbang insurance and China United Insurance Company case closed cycle short, Anbang insurance companies with strong information technology, claims efficiency is greatly improved, and the public insurance, insurance of Changan ranked ranked the last two.
The ranking is relatively fixed position slightly changes
Reporter compared the CIRC Shandong Bureau released rankings and ranking in last year's two, found in recent years in our province, cross strong insurance claims rate is the largest of the ranking is relatively fixed, "quick constant fast" the situation is very obvious.
In 5000 yuan of the people most often encountered the following Peian small, such as life insurance, Anbang insurance and China joint insurance companies often occupy insurance claims in the top several of the "best", although several between rankings change slightly, but on the whole is stable for "the first army group" position. And have a look at the bottom of the list of a few companies, both public insurance or insurance of Changan, is often mixed in the bottom area, especially the public insurance, have "won the" three "the most slow claims the company" title.
Comparison of the time and the last ranking status, the reporter also found that, insurance company ranked as "sail against the current, go", for example in the list after BOC insurance and foreign insurance, in between the two ranked a greater degree of decline in the rankings. The Bank of China Insurance from seventh down to twenty-first, all state insurance from fourteenth down to 22, and the relative is claims are longer.
The overall efficiency"See"
This is the Shandong bureau announced third such rankings. So in the outside world attention, Shandong insurance industry has what kind of change?
According to the insurance information platform estimates, 2011 average closed cycle during the first half of 5000 yuan of the following small claims is 23.13 days, until the 1 quarter of this year has been shortened to 14.82 days, only the original time of 64%; 5000 yuan for the large original 119.45 days, shortened to 104.78 days, this is because most large claims are contains the casualties, it is very complicated; in addition, the settlement rate also increased from 87.37% to 88.30%. Overall, these figures reflected the Shandong insurance business service consciousness increases ceaselessly, Anbang insurance claims service levels improved significantly, Shandong property insurance claims efficiency significantly enhance the field.
Reporter notes to enhance public information service
A year ago, if someone asked me, "where to buy insurance to insurance companies"? I doubt, if people continue to ask me that question today, I would not hesitate to "take out insurance list", let him to the list to pick the fastest, the most reliable home claims company.
CIRC Shandong Bureau released this claim rankings have what use? I think, for the individual, the above example is the best purpose; for list companies, digital is the best judge, between the service gap has transparent released to all consumers, consumers can "vote with their feet"
This gap before in the industry is not necessarily the secret, but the major barriers and digital opaque, not open, to ordinary consumers can not exercise the right to "vote with their feet". "Insurance claims, claims to slow" has become the industry ills. Industry often pursued a "correction" role is far less than the public and professionals in the public opinion platform "the public discussion". Because, in the open list under pressure, be not easily won Anbang insurance companies know their performance, weak companies know their own goal in where, the insurance company to save face "live" in the fierce competition, must be steadfast and interbank finding insufficient, find gaps, improve their service level. So objectively, the industry is also bound to go on the way. Therefore, information disclosure is the route one must take to improve the service of insurance. 　