Purchase of new civic suspected "car accident" the refurbished 4S shop tough exasperating

　　RecentlyThe 4S store is shoddy, the car accident when the new car to sell refurbished event It is often seen. This does not, and recently the owner to the auto complaints network (Www.qctsw.com) complaints, said she recently purchased white car Dongfeng Honda civic sedan, to wash the car found a polishing, painting traces, it allows the owner to doubt yourself Is it right? Spent money to buy second-hand cars new car.Owners: buy new civic suspected "car accident" when the new car to sell

2010In September 22nd, Miss Lee is scheduled to a white Honda civic sedan in Huawei Dongfeng Honda 4S shop, the delivery of the deposit.

OctoberOn the afternoon of 29, Huawei 4S store sales consultant to Miss Li to mention cars. And with the specified sales, not allowed to Miss Li test, does not allow the selection, this let Miss Li first feel the 4S shop "money is the uncle" tough, though Miss Li extremely reluctant but there is no way.

More let Miss Lee did not think of is, car second days onwards occurred problems. In second days the key failure; the car was told of polishing, painting. Miss Li to call4S stores, each other directly said: our car should be polished before the sale, this is the paint curing behavior of normal.

Later it was found that the high fuel consumption, average every kilometer reach1 dollars, and Miss Li 10 times before and after the commit record to 4S shop to solve, but the 4S shop in the running in period, complex road conditions and various reasons prevarication, drove to the 4S shop inspection requirements also rejected.

In desperation, Miss Li to call the Dongfeng Honda customer service center to reflect the situation, but was told that the car does not need polishing polishing, and remind Miss Li to pay attention to whether the collision occurred; for fuel consumption, the same can requestThe 4S shop address.

The 4S shop that Miss Li has consulted to manufacturers is clear, it is very straightforward to fuel consumption were processed, eventually found for oil and table fault, replacement after the problem is solved, but for polishing paint has no idea, always beat around the.

Miss Li more think more feel the "big fish", spent nearly180000 to buy a bus by polishing, painting, small trouble suspected of car. And also understand that this car as early as the 7 month has been sent to Changchun, and now suddenly in Suzhou sales, quality problems can not make people suspect that the car.

So Miss Li to fraud sales, requestThe 4S store replacement of a new car, but was rejected 4S shop.

"Suspected painting parts near front left headlight, drum bubble, open the engine cover, left there are suspected residues to paint, white spots thickly" this is Miss Li in the television reporter witnessed entrust a local well-known repair plant maintenance engineering inspection results.

4SShop: could not return the car

With theDuring the 4S Inn bargaining, Miss Li is Huawei 4S shop assistant general this answer: no matter what to buy the car, the car on the way to scratch is normal, oil table bad normal. So the 4S shop will only be responsible for the quality of warranty for 60000 km, other requirements shall not be accepted. Miss Li is discontented regarding this statement 4S shop.

Miss Li thinkThe 4S shop exists serious fraud in the whole delivery process, if she had learned that this car is now such a situation, but also the 4S shop service attitude changed so fast, she would never buy.

Then Miss Li to find local media for exposure to this event, and to the Japanese headquarters complaints by her friends in Japan, but also failed.

In desperation, Miss Li hand through the auto complaints network posting complaints, on one hand, also to the Secretary of the Suzhou municipal Party committee sent a letter of complaint.

Original complaint:Civic car before the sale was suspected to be fuel spray polishing the abnormal repair repair repair and fuel consumption was single. Now the fact that car paint rust spot cold idling engine wobble[QT13235]

Follow up: manufacturers complaints without feedback,Loosen the 4S shop attitude

Upon receiving the complaint information Miss Li, although auto complaints network has on the day of her complaints to the Dongfeng Honda related staff to coordinate processing. But so far more than a month later, auto complaints network and Miss Li has not received any feedback from manufacturers, andThe 4S shop attitude is with hints of loose, said it would consider a few extended warranty and maintenance, but with the reasonable demands of Miss Li far apart, have to let people questioned the manufacturers and 4S shop sincerity to solve the issue.

Experts commented: fraudulent sales can sell a paid one, according to the method request

Last year the Dongfeng Honda online complaint in the car the volume of complaints toIn 111 cases, at the mostEvaluation of enterprise complaint handling qualityQT value,Dongfeng Honda received only55.23, has not yet reached the pass level, and solve the rate is only 77.52%, this performance is also at a lower level.

Dongfeng Honda's website shows: the heart of the heart of service, satisfaction. But we are in the Huawei4S stores are completely invisible to the heart of the service, not to mention heart satisfaction. According to the vice president to say, when the vehicle collision has become the norm, how can let the owner feel enterprise service of heart, heart satisfaction?

Auto complaints Network Analyst Da Chen thinks, as consumers, we have the right to know, as is the case in the example above the Miss Li, according to "consumer protection law" forty-ninth article: "operators fraud in providing goods or services shall, according to the request of the consumer, increase the compensation for the losses incurred, a times" increase the amount of compensation for the purchase of consumer goods price or accept service costs, as long as the owners can proveThe 4S shop fraud exists in the sales process, you can request the 4S shop to sell pay a punitive damages a.

In people's subconscious thought4S shops were selling cars, free to choose a is there, but don't ignore the point, 4S shop only sells the car place, not the manufacturer's production workshop, plus some 4S lax supervision, and part of the 4S shop in order to maximize the benefits, but also there will be the car accident, the test drive or repair car when the car selling phenomenon, so the owners to purchase a car before must observe carefully, also advised to take the corresponding master together to mention cars, so their rights more secure.

For Miss Li this complaint case how the final processing, auto complaints network will also continue to pay attention to!