Civil indictment

   Plaintiff: Zuo Shihu gender: male born: August 20, 1981: Tujia national telephone: 13487410890
   Occupation: Longshan County Longcheng Internet network life Gallery technician
   Address: South Bao Ju Wei Hui Min An Zhen Long Shan county, Changsha Road No. 1.

   
   Defendant: Autonomous Prefecture of Xiangxi telecommunication company
   Address: Hunan province Jishou Tuanjie Road No. 3
   Legal representative: Huang Mengliang, general manager of the company, Tel: 0743-8223722

   
   The claim:
1, the telecommunications sector commitment requirements and improve service attitude and service quality.
2, a public apology, eliminate the impact, clarify the truth.
3, due to compensate the plaintiff for processing this dispute economic losses and mental solatium
4, by the accused in this case all the expense in litigation

   
   The facts and reasons

Longshan County of Hunan province in 2007 30 September to broadband Internet users for the cost of 800 yuan 1 years. Charges 200 yuan (including 120 yuan telephone charges 80 yuan of telephone bills). 600 yuan broadband fee.
   In October 12, 2007, the plaintiff representing some friends to telecommunication Longshan County of Hunan Province branch broadband fees doubt and service quality issues to the company the consultation and complaint. The defendant and Longshan telecom company to his business interests in the investigation and handling of the matter when bad attitude, say don't change, to hide the truth, when and the investigation of the violation of the privacy of others, damage the interests of others insult others personality dignity. Will also issue of harm to other broadband operators (CITIC).
   
   The specific complaint and processing are as follows:
    Plaintiff's complaint:
   Longshan County of Hunan province is exclusive the phone network, due to the lack of competitiveness, the level of customer service at. Service not explain clearly did not say, was also forced to broadband users pay one year telephone charges, etc.. The Longshan County telecom service level review a bad word
With the Longshan County broadband user of 80% above reflect the Longshan County, if can move into other networks, won't choose telecom.
   
   The processing content:
   User Zuo Shihu complaints investigation reports as follows:
   One, the user visits
   October 15th 8:21 am, turn to the Longshan company received the group's Mr Zuo Shihu after a single complaint. Customer service manager Jia Gaofu immediately telephone to contact Mr. Zuo Shihu, want to visit, but left, busy with work on the grounds of refusing to meet, and several times after contact meet were rejected. After all around in the afternoon of October 16th 16 points, finally in the complaints people had seen Mr. Zuo Shihu. Mr. Zuo Shihu said: in the Internet bar, hear other people of telecom tariff and services after the talk, not through investigation and reflection, into the complaints to the Telecom Group website. When we asked him I have no opinion of Longshan telecom company work and services, he said no. At the same time also shows, Unicom, CITIC two companies during the open Internet business and Internet cafes as telecommunications.
   Two, other description
   1, the complainant left Shihu on December 5, 2005 for China Telecom broadband, broadband account for jsdl047619. Since the business, Internet use is normal, without any barriers to reporting and complaint records, there is no service discount problem.
   2, at present, Longshan County, while Unicom and CITIC business broadband business, CITIC company since 06 years in the second half of the year in the Longshan, although business development is not very fast, but very intense low price competition. Because of China Telecom network stable quality, good quality of service, broadband market share of more than 98% share in the local, since many operators competition, so there is no Longshan no competition situation, the complaint said "Longshan County telecom service level review of a wordDifferenceLongshan County, with more than 80% broadband users reflect, if can move to other networks in Longshan County, won't choose Telecom ", malicious slander China Telecom.
   3, the China Telecom broadband subscribers renewals can be free to choose "E8 packages, package and monthly" and other kinds of class of service. The monthly subscription users (1M) by 100 yuan / month to collect, pack years users (1M) by 1200 yuan / year charge, with broadband, telephone users can choose 800 yuan / year and stored charges 200 yuan. All operations by the customer according to the voluntary choice, there is no marketing behavior of compulsory broadband users over a year of telephone expenses.
   Personal 4, the complainant Mr. Zuo Shihu
   By my company related personnel from the side of understanding, the complainant Zuo Shihu had engaged in computer accessories, software sales and give others the installation of computer systems for the occupation (no business license and regular operating stores), from CITIC into the mountain, was hired as CITIC company marketing personnel specializing in broadband service market.
   In summary, the complainant complaints without any basis, events are not specific reasons not to stand, and the individual can not represent 80% of the customers. I think that the company, the complainant complaint impure motives, deliberate slander, defamation China Telecom image. In view of this, special request group company made invalid complaints handling the complaint.

The processing results received at that time, the plaintiff said can't accept the result, also shows that the related responsibility should be investigated, but the defendant does not admit also said it would pursue the responsibility of damage the image of the China Telecom Corp, at the same time the event is revealed to other irrelevant personnel know.

   The defendant without the plaintiff's consent to query the Plaintiff still home address and harassment of the family. On the plaintiff and insult, libel. And that the legitimate.
   
   The plaintiff argues that the defendant acts have seriously damaged the legitimate rights and interests of the plaintiff.   
   According to the "general rules of the civil law" "Consumer Protection Law"Relevant provisions" of the people's Republic of China and the regulations on administrative penalties for public security ", in order to safeguard the legitimate rights and interests of the plaintiff. The plaintiff sued to your school, please be sentenced to.

Yours sincerely

                
          Longshan County People's court

   Attached to: 1, the complaint and the copy
       2, complaints handling results an apologia
       3, a plaintiff resume

                                                       Sue: Zuo Shihu

                                                       December 1, 2007