Pacific Insurance Claims guide -- insurance article

Insurance claims process flow chart

Be in danger

If your vehicle accident, should immediately open danger alarm flashlight at night, danger should also open the profile indicating light and rear taillight. Do not leave the scene, should be in the coming direction50-100Meters placing reflective signs warning sign (highway at150Mi Yiwai), to prevent the occurrence of accidents of the new.
Reminder.After the accident should not be driving or abandon the car fled the scene.

The report

If your car accident, please call the Pacific Insurance 95500 unified national customer service hotline to report, subsequent claims processing according to the presentation and report. Our company in all outlets opened insurance pay national service, dial 95500 telephone service in danger, you can enjoy from the report a case to the security authorities to receive compensation for the whole process of service.

Spot treatment

After receiving the report we will arrange inspection personnel to assist you to conduct on-site treatment.
Our survey personnel will prompt you to provide what claims materials, these materials need to you after the accident, timely submitted to the insurance company.

Determination of loss

Your vehicle after the accident, please notify us test in the repaired, determine the project, and cost of the repairs.
In order to reduce unnecessary losses, please don't without insurance companies that in case of loss, compensation shall be paid to the third party.

The compensation mediation

To deal with the accident, please according to our instructions, collected the corresponding claims data.
During the handling of the accident if you have any questions, you can call the Pacific Insurance 95500 unified national customer service hotline.

Submit claims data

1, after the accident, please according to our instructions as soon as possible claim material, so that we can timely payment to you.
2, motor vehicle insurance claims and other claims documentation book, from the Pacific Insurance Website (http://www.cpic.com.cn) to download, can also be asked to local company business outlets and claims personnel.

Review of claims

On receipt of your claims submitted materials, we will be in accordance with the internal process as soon as possible to complete the examination and approval, and the examination results to inform you.

Claims payable

1, individual clients to receive money, please bring my ID card. Commissioned to receive, should provide you a written authorization, and clients and client ID.
2, the individual customer's loss through bank payment, in a claim only need to provide your credit card information, fill in the authorization, we claim is completed timely payments into your nominated bank card account, save you travel back and forth from the work.
3, the unit shall customer claims more than cash payments starting point by transferatin.
4, according to the relevant provisions of the people's Bank of China, loss amounts to more than RMB 10000 or USD 1000 for foreign currency unit, the customer must provide a copy of the business license, organization code certificate, tax registration certificate copy and copy of the legal representative or the person in charge of the unit a copy of ID card.

Claim the bill of materials

Not involving personal injury cases claim of the required documents

Serial number	Document name	Explain
1	The insured valid proof of identity	Identity card, passport, certificate of officers
2	Motor vehicle insurance claim form	Personal signature, customers to cover seal unit
3	The original insurance policy (cross strong insurance, commercial insurance)
4	Driving license is a copy and copy	The taxi driver and special vehicles to provide quasi driving or operating certificate copy
5	Driving license is a copy and copy	Operating vehicle must provide the operating permit
6	Certificate of the accident	Such as: traffic accident responsibility confirmation, mediation, a simple accident, public security departments, the book that the fire department to prove that, meteorological departments, fast processing agreement etc.
7	Vehicle repair list
8	Vehicle repair invoices
9	Rescue fee invoice	The accident vehicles need rescue
10	Property loss, invoice list	Property damage award
11	The third party payment voucher to pay compensation	Must have seal accident processing Department
12	Other related materials	Determined according to the actual situation

Involving personal injury cases claim of the required documents

Involving personal injury cases in addition to the above (not involving personal injury cases) documents, but also need to provide the following materials:

Serial number	Personal injury compensation project	Need to provide documents
1	Medical expenses	Medical expenses invoice originals, medication list, medical records, to prove the diagnosis, hospital, hospital discharge certificate
2	Delay costs	The formal legal that delays (payroll, tax payment certificate)
3	Hospital food subsidies	The discharge summary
4	Nursing fee	The formal legal that delays (payroll, tax payment certificate)
5	Disability compensation	Disability identification, proof of residence
6	Equipment costs of disability	Appliances for the relevant proof, disability equipment invoice
7	Funeral expenses	Proof of death, funeral expenses bill
8	Compensation for death	Proof of death, the autopsy report, cremation certificate, residence registration certificate
9	The cost of living dependency	Dependents certificate of loss of labor ability, dependents proof of residence, family members to prove
10	Traffic expense	The transportation fee receipts
11	Accommodation	Formal note accommodation
12	Other (clothes)	Proof of loss

Reminder.Complex cases including but not limited to the above material

Cross strong insurance property loss "intercollision self compensation claims" case of the required documents

Serial number	Document name	Explain
1	Motor vehicle insurance claim form	Personal signature, customers to cover seal unit
2	Accident responsibility book, mediation, the parties themselves or accident processing agreement
3	Confirmation loss their vehicles (loss of single)
4	Their vehicle repair invoice and list (original)
5	His driving license and driving license is a copy (copy)
6	Other related materials	Determined according to the actual situation

Pilfer case claim of the required documents

Serial number	Document name	Explain
1	Proven insurance business license or a valid identity card	Provide business license units, individuals to provide identity card, passport or military ID
2	Motor vehicle insurance claim form	Personal signature, customers to cover seal unit
3	The original insurance policy
4	Issued by the public security criminal investigation departments at or above the county level or theft and robbery cases prove (to prove)
5	Issued by the public security Xing investigation departments at the county level or above unsolved robbery proof
6	The vehicle stop reporting procedures	Vehicle management issued by the public security department
7	Maintenance stop reporting procedures
8	A business or pay parking places issued certificate of receipt or theft of parking fees
9	A full set of original car keys
10	The original invoice, purchase a car
11	The vehicle purchase tax certificate (or tax exemption certificate)
12	The motor vehicle registration certificate
13	Transfer the rights and interests
14	Travel tax stop reporting procedures	Local tax departments issued
15	The newspaper published the lost certificate
16	Other related materials	Determined according to the actual situation