Pacific Insurance Claims Complaints car damage

Hello

I bought a new Mercedes Benz C200 in the Pacific Insurance, car insurance loss once in the doorstep rub the right door and the right door out of line in the 4S store loss 11000 yuan insurance company that I wasn't at the scene reported so rejected claims by superiors and Pacific Insurance Company to communicate their company sent surveyors came to the accident site investigation immediately tell the facts is indeed in this place rub and immediately report to the superior leadership. Let me wait for results after 2 days did tell me they refused to pay that is field inconsistent. their argument is obviously wrong. Their company employees say the scene. Such a big company but it encroached on the rights and interests of consumers want to help solve this problem.