Establish and perfect the legal aid cases of quality management system

Continue to expand the legal aid work serving people's livelihood effect

-- on strengthening suggestions and Thoughts on the legal aid of the case quality evaluation

In the civil rights County Legal Aid Center

The case quality evaluation is an important content of legal aid management, also is the important guarantee to promote the healthy development of the cause of. It is directly related to the social evaluation of the legal aid system, and prevent the legal aid services aid without help, the key to do things carelessly behavior. Therefore, to improve the legal aid case quality is the core and the lifeline of the eternal theme of the work and ensure the sustained development. With the legal aid work unceasingly thorough, how to ensure the quality of legal aid, better ground to provide quality and efficient legal services to the society, has become an urgent task in front of legal aid workers.

On the quality of legal aid cases management, I present a

In recent years, my county legal aid work relies on the township (town) to establish the judicial18A legal aid workstation, established a team of legal aid, social lawyers, grassroots legal service workers, consisting of legal aid team, the sharp rise in the number of, and continuously improve the quality of handling cases,In order to safeguard the legitimate rights and interests of the masses of difficulties, safeguard social fairness and justice, played an important role in promoting social harmony and stability. To improve the quality of legal aid cases, weOne is the implementation of the legal aid Internet application. The acceptance of the application for establishment of legal aid in civil rights law net "platform", in line with the conditions of the recipient to inform the County Legal Aid Center confirmed on the spot, which is convenient for the difficulties of the masses. Two is to enhance the quality of legal aid cases inspection.FormulateThe "measures" to check the quality of legal aid cases county civil rights, legal aid cases, the quality of legal aid case subsidies of complaint and program, the recipient of many matters to do strict rules.AndTo establish the quality evaluation system of legal aid cases, every quarter of the previous quarter making legal aid cases quality assess the situation, classification, the evaluation results as an important basis for subsidies to pay the lawyers handling the case, and the case handling quality hook subsidies. The three is to implement legal aid cases auditing system. Do a good job with the court (the court) communication, master the case hearing time, at any time to participate in the meeting, and evaluation of lawyer service situation after the hearing. The four is the implementation of legal aid cases return system. To hire good supervisors, sending the letter or card and telephone return visit, etc., services and implementation of master aid cases timely. Five is the strict legal aid cases filed off. All kinds of legal aid case file contains the content is complete, collect evidence materials are adequate and effective legal provisions, apply the correct one one checks.Since this year, the county total for all kinds of legal aid cases168A, no wrong, the satisfactory rate to reach99%, received a good social effect.

Two main problems, the quality of legal aid cases in management

1Legal Aid Center, the lack of overall management on legal aid. The implementation of the legal aid management refers to the legal aid workers to provide legal services for guidance, inspection, supervision and evaluation activities, it runs through the entire process in the implementation of legal aid cases, in order to ensure the quality and efficiency of. While we're on the legal aid consulting reception, accepting the application, review the defense agency, assignment, supervision and management and other aspects of the standard, perfect, but because the center staff less, there re running case, light management guiding thought, resulting in management, lack of personnel management of legal aid of the case especially for the case quality supervision, tracking, evaluation.

2, rules and regulations are not perfect. Due to the lack of standard perfect legal aid cases in terms of rules and regulations, the existing opinions, audit and return systems sometimes become a mere formality, difficult to play an effective role, the case can not guarantee the quality.

3The level of professionalism, and legal aid team's uneven. Due to the small size of the legal aid workers, the implementation of the legal aid work ability is not high, in the face of tasks are relatively heavy reality, difficult to have energy to ensure that aid work, cause case quality is different.

4Inadequate funding.Because of the shortage of funds, legal aid centers consider does not increase the office expenses, in carrying out the quality of legal aid cases supervision as a mere formality, work is not careful, directly affect the improvement of the quality of the case.

5Is not high, the sense of responsibility. Because the legal aid of the case to lower case subsidies, the difficulty of hard work, but not less than the charging case, some even beyond the fee cases, and the face is old and infirm and other poor people and the criminal suspect in custody, plus court in criminal lawsuits for lawyers to defend the time in short, only lawyers hasty, temporary, temporary defence in court. Therefore, some lawyers in handling legal aid cases as charging case that attitude enthusiasm, serious and responsible, there re form, as a mere formality, do things carelessly phenomenon.

Three, improve the quality of legal aid cases advice

The quality of case handling refers to the should be provided by the legal aid institutions and personnel of legal aid services or should have the value requirements. Therefore, the guiding ideology of legal aid agencies at all levels should establish management primarily, supplemented by case, inspection, assessment, examination and punishment measures, supervision and the most direct, most often on the quality requirement, ensure that the recipient of the legitimate rights and interests, promote the healthy development of the industry.

1, in the system construction, focus on improving the system of internal supervision and management, to further establish and improve the responsibility system for supervision and management of the case. One is to strengthen the responsibility, strict implementation of quality supervision mechanism, the case handling return mechanism, recipient of the masses satisfaction mechanism. On the legal aid of the case to the implementation of effective supervision, found the problem, solve in time, ensure the legal aid services quality, let the masses satisfaction, satisfaction, satisfaction with the government party. TwoThe case tracking management, a one-time implementation of this system, establish the contractor report system, hearing system of supervision, difficult cases of collective discussion system, professional organization of senior lawyers and relevant departments to discuss the difficult and complicated cases, determine the host program, ensure the quality and effect of handling. Three is the strict audit file material, the case system. Don't regularly by telephone or in person for the recipient to contractor personnel way of handling a case opinions; regular visits to the judicial organs, procuratorial organs of the Contractor's comments and suggestions for the legal aid, the timely improvement of working methods, improve the quality of handling cases.

2In the case of host,Strict censorship, appointed guan. One is to strengthen the substantive examination of the case, prevent the value of legal aid cases, this is the first legal aid case quality. In accepting the application in addition to type on the applicant qualification and the case review, it is necessary to apply for matters of litigation request, evidence and reasons for review, to determine the application item is preliminary evidence that is worth to take legal action, is not obviously lost and whether legal assistance benefits, finally make it legal aid decision. Two is the selection of appropriate lawyer. Establishment of a legal aid lawyer archives, clearly documented lawyer, expertise, educational background, for the typical cases, according to lawyers from the legal aid center of expertise assignment and recipient according to lawyers file selection combining, selection of appropriate law case. The three is toAdhere to the norms and unified, unified examination, unified admissibility assignment, unified supervision of case handling principle. Undertaking legal aid workers, should be based on the need to undertake the case, in accordance with the professional requirements, abide by the occupation morals and professional discipline, should organize collective research, to determine the program of major cases, use of the collective wisdom and legal aid service advantage to ensure the case handling quality and effect.      

3, in team building, team pay close attention to the construction of legal aid. To further improve and perfect the training system of learning. Adhere to the implementation of Scientific Outlook on Development in the first place, firmly establish the socialist concept of rule of law, strengthen the general situation consciousness, service consciousness, development consciousness, adhere to the occupation ethics and disciplinary construction as a priority task; strengthen the theory of business training, and actively organize the legal aid staff to participate in training, select young cadres to participate in judicial examination and legal aid workers examination, and ensure the legal professional quality legal aid workers have been improved obviously.

4In the construction of network, legal aid, strengthening the township legal aid workstation, accept work management and operational guidance. According to the requirements, strengthen the mechanism construction of software and hardware, standard and improve the system, to ensure that our county legal aid agencies at all levels of all the standards, and actively take measures to expedite the legal aid channels, develop practical mechanisms, pay attention to the basic legal aid liaison and township legal aid station work cohesion, effective and convenient for the poor poor people, vulnerable groups exclude the difficulty and anxiety, the timely and quick, efficient, high quality legal services.

5, to strengthen measures in organization and leadership, implement the responsibility for. One is to establish the legal aid work leading group composed of a director, deputy director, director, Center for legal aid to strengthen supervision and management. Two is the annual target task decomposition to each unit, signed responsibility form, including: the Secretary and the units responsible for the signing of the responsibility, leadership team members package film hanging point supervision responsibility and the legal aid center of internal staff Bao Gan responsibility. The three is the realization of social supervision and specialized supervision combined, accountability. Various departments clear tasks and measures of rewards and penalties, will deal with violations of discipline and commendation reward combination, with encouragement and legal aid workers to improve the quality of case handling, ensure that the recipient can get high quality legal aid services.

6, in propaganda work, further increase of legal aid propaganda. Information publicity work timely feedback to the statistical statements, accurate, the forms of propaganda to diversity, effective use of the radio, television, newspapers and other carriers, and through the legal aid institutions for their work, wide publicity to legal aid policies and regulations and typical cases, information release to the quality and quantity, within the jurisdiction of the public awareness of legal aid to significantly enhance the.