Hebei Bureau: March 7, 2013 organized the insurance service site evaluation
Created:
/Author:
Aaron Lewis
March 7, 2013 in Shijiazhuang City, organized to carry out of their 24 home business insurance business property insurance company claims service site evaluation score ranking report as follows:
Evaluation of total score 125 points, scoring the same to survey personnel arrived at the time the accident site rank order.
The first Peoples Insurance Company of China Hebei branch 122.
Second Huaan property insurance Limited by Share Ltd Hebei branch 117.
Third Zijin property insurance Limited by Share Ltd Hebei branch 114.
FourthThe Chinese peopleUnited Property Insurance Limited by Share Ltd Hebei branch 113.
FifthSunshineProperty insurance Limited by Share Ltd Hebei branch 112.5.
In 2011, CIRC Hebei Bureau set up the service vehicle insurance field measurement system, not regularly carry out on-site assessment.The evaluation report real policy take virtual accident way, carries on the appraisal to the insurance company claims service timeliness, normative and claims personnel professional quality etc..Evaluation to the regulatory requirements as well as social concerns as the key evaluation, include the vehicle service claims from the report, survey personnel contact report to the site survey, the main claim links site damage, including small claims cases, customers dial telephone is switched on, a one-time report surveying personnel within 10 minutes of contact with customers, 30 minutes to the accident field, uniform dress, wearing card mount guard, standard service and field loss timeliness, accuracy 20 score points.Since the 2011 launch site evaluation claims service, the insurance company claims service awareness significantly improve, through measures to increase claims resources investment, claims service timeliness, normative improved significantly.Two years, the evaluation of survey personnel arrived at the scene to shorten the time averaged nearly 5 minutes.