"Because of the trust the FAW Volkswagen brand, so chose to sagitar. It is because for the FAW populace trust, so when the FAW Volkswagen 4S shop let me mention cars, not too many examinations, and even found in the car to the car with a falling screws did not attract much attention, will drive back to the home."

Hoped that the red Sagitar could make his life thriving, but, in the new year, the red Sagitar bring is the heart indelible sadness and disappointment...... This is Tianjin high to 315 consumer complaints network reflect the encounter.

Recently, see a complaint information in the 315TS[www.315Ts.net] above the author, Mr. Gao said that the purchase of Tianjin speed may be accident car 4S shop refurbished. The offer from Mr. Gao photograph, is unlike the original factory assembly, repair very clear traces. Therefore, the author to Mr. Gao details:

Car Buying.December 22, 2007FAW Volkswagen 4S shop Tianjin Czech

Mr. Gao choose to leave home close to FAW Volkswagen 4S shop Tianjin Jietong Automobile Sales Co. Ltd. to buy, the sales staff to Mr. Gao said, as long as the purchase of insurance, no matter what happens after the car, can receive compensation from the insurance company, without the owners to pay any costs. In this case, Mr. Gao is in the store to buy the whole security vehicle. Because of too much trust in the FAW populace, when mentioning the didn't Mr. Gao is not careful examination, the results on the potential problems......

Found:In April 2, 2008 (the car driving 5000 km, not to guarantee operation)

The car Mr. Gao inadvertently found right before and after the two door in different colors, doubt the door paint is repaired! in order to verify their own judgments, Mr. Gao was found in two of the Tianjin FAW Volkswagen 4S shop for repair, the following:

1, the car is not just the door paint repair so simple (car paint repair from the right rear door, rear right wing has been extended to the right rear taillights below until the rear bumper. )

2, the right rear door is changed.

Conclusion: consumers buy may not be a new car, but a car after repair or replacement parts of car!?

Communicate.April 3, 2008FAW Volkswagen 4S shop Tianjin Czech

In order to understand the more realistic situation, the owner Mr. Gao arrived in Tianjin Czech, hope 4S shop can give an explanation: the following is the communication process:

1, and the store manager contact, it said that is not in the shop, this situation does not know, will play to the after sale service director and manager!

2, service manager in "very serious" said after the inspection, do not see any signs of repair; but an older staff around the car to walk a post said "the car does not comply with the new car delivery standard!" , and then disappeared.

3, in the car to adjust the angle, the two customer service staff finally admitted that finish has traces of repair!

4, but then the customer service director to this interpretation of traces is getting very angry: "although we sell the car, but the car you have to take so long time, now that it is hard to say how responsibilities!"

5, second days of MR in the negotiations with the general manager, it still can't give a reasonable explanation, but for high field evidence, the general manager had tried two times to steal from the high hand. Finally, the 4S store general manager said, at present, the car does not comply with the new car delivery standards, but there may be caused to the FAW Volkswagen 4S shop before delivery, may also be caused by consumers themselves. Always know a word: independent and I 4S shop.

6, the coordination and communication in the back of the shop, 4S made it clear that this is not the responsibility of the consumer, and that is probably the FAW Volkswagen 4S shop is sent to a repair a car. (the complainant to provide relevant materials)

At present, the complaint has been made by 315TS staff to coordinate processing by the manufacturer, the end result has not come out.

The complaint information, I feel more confused about the following questions:

1, complaints from the picture, the surface paint repair is the original painting and other places are different, why when consumers failed to check it out?

Later this problem specially consult professionals explain didn't understand that, if the vehicle body waxing words, is very difficult to distinguish with the naked eye. And now these La gradually backward, modified traces obviously exposed. It is not difficult to explain why the owners failed to check it out.

2, as an already buy full insurance car owner, if it is really the owner to repair, why not the owners submitted to the insurance? And have to pay the cost?

Communication from the author and the owner of such a long time, I really had no way to find out what reason to believe that owners will pay the cost of repair from fee. In this regard, you do not know how readers perceive?

Found in the car 3, car door is disassembled and then screw screws are consistent, what do this show?

Although a screw can not explain much of the problem, but in the car just in the car picked up such a original screws, and the car and preferences, one of the screws is not original, the problems of 4S branch of Wu Wu half a day also can't explain, have to let people doubt.

4, since the 4S store that is not the responsibility of the consumer, so as the 4S store whether should give the owners returned, then go and manufacturers theory?

According to the association related spirit, when the product when problems arise, consumers have the right to request the dealer or manufacturer for processing, so now the consumer directly dealers are required for processing, why would so difficult?

The new process: [2008-06-27]

At noon the complaints from the population that, No. 25 has been hearing, the FAW populace not related personnel to appear in court, and the 4S store in the court refused to accept any problem with this car, but to communicate with the 4S store in the owner before presenting recording, 4S stores the lawyer was shocked, it also confronts 4S shop in the courtyard the staff is how to return a responsibility. Regarding this matter Tianjin TV will give reports on the night of July 1st!

I will also continue to pay attention to the matter of course!

Owners complained pictures: