(author: Su Jinzhi)

   At present, the automobile insurance market scale Chinese has over 100 billion yuan, and still at the speed of more than 10% growth year after year. Auto insurance business has become the development of pillar and the core of competition more and more insurance companies, in addition to PICC, Ping An insurance, Pacific Insurance three insurance companies, and related institutions more and more insurance companies are involved in the automobile insurance market. In the auto insurance business competition, the core competitiveness from the competition of talent, major insurance companies have started a lot of recruitment and training. But because of the professional insurance personnel training in China started late, the system not perfect, resulting in the insurance, claims the lack of talent. Developed countries in Europe and America, have a mature automobile insurance assess system loss of talent training and certification. Certified students not only in the insurance and estimate the industry get very high returns, but also have the occupation development prospects are very good, in the society are widely respected, have very high social status.
    

At present, the status quo of China's automobile insurance claims personnel engaged in:

Our insurance claims personnel for the insurance assessment personnel, due to the lack of systematic training, many kinds of vehicle damage assessment personnel on the body of the system structure, principle, collision damage mechanism, auto parts and other knowledge system cognition, often operated by experience. Insurance assessment personnel with CIRC issued by the assessor qualification certificate, but the assessor qualification only business access conditions (insurance industry recognized) can not meet the vehicle damage claims work requirements for the professional and technical personnel. In 2012 the insurance regulatory work, China CIRC Xiang Junbo said, insurance regulatory work should focus on resolving the "auto insurance claims to". Although the undeniable importance, underwriting and other services to the auto business development, but at present industry situation of insurance, standardization and institutionalization of insurance work is important, but can really from the most fundamental key to improve the working efficiency of the motor insurance claims, it is insurance staff especially the quality and ability of survey member of the damage. After all, all work is performed by people or complete, so the core competitiveness of insurance service should be the professional ability of the insurance companies have in the aspects of human resources. Such as detachment or no insurance claims human resources professional this basis, insurance claims process and management system is again good, its implementation and management level will be greatly reduced, a qualified auto insurance claims personnel job responsibilities: 1, to produce accurate, complete loss estimation of single (loss of single). Assessment of loss is a loss estimation personnel products, the technology level and service quality. 2, not only to ensure not missing any necessary repair work, but also to ensure that any unnecessary or irrelevant work not included in the scope of claim costs; 3, to ensure the vehicle back to before the accident and ensure safety, ensure the use of the most economical repair mode. 4, fairness, justice, openness. Fair and reasonable assessment of loss cost. And these duties, only received vehicle structure and repair technology education system and has certain practical work experience professional can really do all of the above!

The main mode of talent cultivation in our country at present:

    One is the school culture: the college does not have the professional automotive main professional training, design, manufacturing, insurance, repair personnel, not professional counterparts; two is company culture: the recruitment of similar professional, independent training, training, long period, high cost, high risk; three is social: by the human resources and training the social security ministry of organization of national professional training institutions to carry out vehicle collision loss estimation division (OSTA) certification training and exam, which is currently the only for high level certification exam insurance loss estimation field, focus on practical skills, teach advanced idea.

Tianjin area of automobile insurance loss of personnel training situation:

    According to the published Tianjin City Bureau data, 2011 year, this city auto surveying personnel for a total of 577 people, staff adequacy ratio less than 0.67%. Tianjin east occupation school in 2010 the entrusted agency department identification center of national people, as the provincial examination center in North China area in Tianjin area organize car (collision) training and examination assessment of loss division, achieved good results, there are hundreds of professional personnel to accept the training, and achieved a national level pass the exam (OSTA) auto evaluation senior certificate damage division, they are in the main districts of the price, insurance, assessment institutions and auto 4S shop, auto repair and other related jobs, partially alleviate the professionals do not foot problems, but from the industry needs is an utterly inadequate measure.

With the increasing of vehicle type, vehicle technology development, assessment of loss staff skills and knowledge should also be updated continuously.

   We hope that the relevant departments in charge of industry, insurance companies, repair industry, education and social training institutions should work together, the promotion of new knowledge, continue to explore more scientific talents training mode, training more qualified assessment of loss of talent, to further standardize the vehicle insurance claims personnel occupation behavior, improve the quality of insurance loss claims to contribute to the work.