Acura MDX frequent failure 710000 car accident over the new car is

A valueMore than 70 of high-end luxury car flameout occurs fault two times in a year's time, let owner be pestered beyond endurance, coincidence, the owners found the car she buys a new car accident was over, but more let she beat all is, in the face of the evidence, affiliate and 4S stores play the ball, mutually making excuses responsibility, who is not willing to pay for it.

Case playback:The 710000 Acura MDX is over the car accident

　　2010In October, Ms. Wang branch to bescar Automobile Co. Ltd. of QianjiangSigned the contract to purchase a carThe price of 710000 yuan to buy an Acura MDX, but because the bescar Automobile Co. Ltd. Qianjiang branch just dealers, car repair and maintenance is inChongqing Zhuo Group Automobile Sales Co., ltd..

That yearIn December, this stationEulogizeMDXIn normal driving process stops suddenly, just two months to a new car this kind of failure, Ms. Wang although feel strange, but did not think, backThe 4S store after the inspection, was informed oil table problem, solved the problem. In July 22, 2011, suffered another automatic flameout Ms. Wang driving the car after the industrial park of Zhengyang Yurun Group the water. Because of the busy work, Ms. Wang authorized 4S shop will be towed back to the shop maintenance, diagnosis and that a 4S shop inspection is the engine inlet. Because it was not in the repair site, Ms. Wang did not see the dismantling process. But Ms. Wang remember, was walking in front of a Santana car smoothly through the water, there is no reason why the SUV better not to go?

Ms. Wang heart made a whisper: the two encounter automatic flameout, does the car have quality problems? But this doubt is just mind flashed. However, the two time in a year has automatic flameout, let Ms. Wang heart had the shadow, spend several million yuan will be after the car, she plans to get rid of this love "game over" luxurySUV.

But a mysterious phone call later disrupted by Ms Wang's plan. In the car second times to enter the shop repair shortly after, a person familiar with the situation for Ms. Wang to call, tell her she purchased this stationMDX is a take the test drive, and the accident in 2010 July 22 sunrise, 4S shop repair as new cars sold Ms. Wang, the person also told Ms. Wang provides access to relevant evidence channels.

After investigation, forensics, confirmed that the car is a car accident over, Ms. Wang has found Qianjiang best and Chongqing Zhuo Group Automobile Sales Co., Ltd., blockbuster said they only charge a certain amount of fee, for the particular case the car does not understand. The Zhuo Qun auto sale Limited company first deny by oath, later provided in front of Ms. Wang evidence that sold to Ms. Wang is the accident vehicle, but stressed that only slight rubbing, does not affect the vehicle normal use function, and with no contractual relationship with Ms. Wang on the grounds, refused to be responsible for. Two mutually making excuses attitude, let Ms. Wang is angry at. Then, Ms. Wang to reflect the Acura China based customer service, customer service said three days give Ms. Wang reply, but wait until the tenth day, still a positive response did not wait to manufacturers, found the auto complaints network in the introduction by a friend of Ms. wang.

Auto complaints network in complaints received Ms. Wang, the first time to eulogize the relevant departments. It is understood, Acura is aware of the situation has been and Chongqing Zhuo Group Automobile Sales Co., Ltd. contact, confirmed the authenticity of the complaint, and urges related businesses and owners actively consultations. According to Ms. Wang reflect, zhuexong later relented, and puts forward the extended warranty, giving buy compensation scheme of car accessories vouchers, but Ms. Wang is not approved, the replacement vehicle, be zhuexong refused.In March 8th, the two sides again communication on the matter, said Ms. Wang Zhuoqun can return the purchase a car costs, but want to deduct depreciation cost since 2010 October, this scheme is Ms. Wang again refused to.

At present, the case is still in negotiations, Acura Chinese headquarters said will further focus on this progress, the relevant state media have this case to focus on, auto complaints network will also be the case for tracking comments.
The original complaints:Chongqing Qianjiang best 4S shop the Acura MDX car accident when the new car to sell

Web comments:The integrity of the building does not ignore the 4S shop

In recent years,4S stores will be the car accident when turning the new car to sell events frequently appear in newspapers. Such rights case responsibilities clear, as consumers, Ms. Wang have the right to know in the purchase of the car, but Zhuo male and blockbuster and not telling her the real situation of the car accident, regardless of size, are already constitute fraud sales. According to the past experiences, such as Ms. Wang can't shop with 4S agreement, can through legal channels to safeguard their legitimate rights and interests, according to the provisions of the "consumer protection law" article forty-ninth, for the fraudulent sale behavior can get sold one paid a compensation.

In this case, the affiliate and4S stores all responsibility behavior, reflect an industry for many years to the pending problems: integrity of automobile 4S shop. Since the auto complaints network was established, the complaint directed at 4S store case always emerge in an endless stream, complaints include poor service attitude, charges, repair increase the vehicles, promises broken and in this case the concealed sales and so on, in the final analysis is actually a credibility problem. The current domestic car sales mode, the dealer to the pursuit of maximum profits for the business objective, the value orientation of "seek nothing but profits", it is prone to various adverse sales behavior. Before perfecting related legal standard, solve the 4S store credit, except by 4S store consciousness, also require manufacturers to undertake supervisory responsibility, establish more strict and effective supervision system, is responsible for the consumer, is also responsible for their own.