A 80 after the understanding of the "Angang constitution"

Zhao Lei

Zhao: This is a letter to a schoolmate recently wrote me a letter. Understanding of the "Angang constitution" the letter, perhaps there is a great space for discussion, but after all from his own practice, therefore, the advice is praiseworthy for one's excellent conduct, and full of the spirit of the times. In June this year, the students and I have discussed the pros and cons of red mode (cf. I: "about the red mode of communication"). Over the past 4 months, the amazing progress, I am very pleased. I put his letter hanging out, hope to have interested friends can join in the discussion.

Miss zhao:

Hello. Long time no see, I do not know the teacher how's it going? Asked the teacher. The teacher wrote, is to give teachers report on the "Angang constitution" in some practices and experiences of the pilot.

After the last write to the teacher, I began to put forward "Angang constitution" in the oil pilot suggestions. Specific practices can be summarized as follows: is to change the original webmaster, bookkeeper and administrative personnel without refueling, let each of the management personnel shall participate in the gas. To the management of the company's letter, I wrote the following recommendations:

(a) must abandon the attendant to be of little, can recruit stupid understanding

Whether in the company or below, in the organs of people work in the office, there are so few people think the attendant to be of little, to check the gas station at the refueling, backseat driver, or indifferent, draw a line of thought, regard oneself head and shoulders above others. If asked why, he replied the attendant to read less, shallow understanding, too low wages, go we will recruit so. The new recruit students, just contact the society, to God's favored one itself, the existence of this thought is far from a minority of people. Here, the author puts forward a basic thought:Experienced a diligent and conscientious attendant is the precious wealth of the enterprise.

The great entrepreneur Carnegie once said: "take my staff, my factory, my factory will soon overgrown with weeds; take away my factories, leave my employees, soon we will have a better factory."

Our leadership and management departments of the comrades are eager to learn the price strategy and marketing strategy of competitors, eager to sell a lit the oil treasure, these are to be achieved through the attendant. When we refueling have such feeling, some drivers master off would say: "you this price expensive, * * * gas station prices lower....... Or, hey, you here prices are for you, than the * * * gas station cheaper...... * * * gas station to send water, what do you see?...... * * * gas station have gloves, you stand too stingy......" These seemingly simple to complain and then in fact business information is needed by enterprises. Our refueling as long as a little bit and customer accosted two, basically, information and price strategy around the oil station just as in the. If employees have more patience, willing to ask them we stand and compared them to have what inadequacy, and gas station management together to the gas station to make improvements, our sales will stability.

To do business in the China, attention is the feelings, our employees and our master often gas, formation is the feelings, as long as the price is not poor, at least, have feelings of the master is willing to refuel. Chat, just pull, is also a kind of relaxation. From another point of view, one is ripe, catch up with a little rice, eat a meal at the station, also is not a big deal, spend is money, left is contacts. If you stand on the refueling lantern like change, the driver just recognize ripe for a new, not forming the feelings, form do not become permanent customers. The author thinks, this is the true meaning of gas station management.

The author in a toilet, the toilet squatting men some dirt is difficult to wash, brush off, pull the hand also pull off, the area of the refueling invented the towel tied to the stick dipped in nitric acid washing methods, brush her female toilet, quickly clean, the author brush the gents, follow suit, to get instant results. The creative writer unforgettable. Remember an old customer half make fun of words: "so clean toilets, is not to go, to go to the bathroom." Wisdom in the folk, do not leave.

(two) the basic considerations for "Angang constitution"

"Angang constitution" has come out since 1960 has been 52 years, this is a bold attempt of socialist enterprises, is also our socialist enterprises and private enterprises the fundamental difference. "Core" is the Anshan Iron and Steel Company"Two a three combination" -- workers' participation in management, cadre to participate in the labor, change the unreasonable regulations, combined with the workers, cadres and technical personnel three people.In other words, is that "everyone is a worker". In this way, can the superiority of socialist enterprises into full play, in order to change the "front-line staff do not know what the authorities concerned authorities comrades, comrades do not understand first-line" situation.

We are a state-owned enterprise, if motionless on the two big a magic weapon with private enterprises -- "fired" and the so-called "quantitative", then and private enterprises in the enterprise management, there is not much difference. The superiority of socialism enterprise is strength in numbers, which can concentrate on doing big things, all participation in management. At present, the field of business management to implement simple "pipe, card, press" stage a comeback for the employee, to Foxconn as the most. In some places, but also the formation of the so-called "noble gas station", to the author had a gas station in Chengdu as an example, the time of a month, had never seen any of the management personnel of the gas stations, basically, is "not to do the foot", there is no dinner and the attendant in a table, in this case, managers and operators' one can imagine.

We want to build a world class, have to from management efforts, it would take a different management approach, "Angang constitution" is a good way.

(three) the basic idea for "Angang constitution"

Trial "Angang constitution", can now individual gas station after the success of the pilot, sum up experience, fully open. If not successful, can sum up lessons, gradually. Specifically, there are the following:

1Gas station, managers must come on at least one hour a day

Management personnel refueling an hour must fight hard, can not be sloppy, each station and bookkeeper to carry fuel card, as long as the work, must refueling an hour, is actually the gas, to pack the money, we must strictly enforce the "eight law", to take the initiative to sell fuel treasure. Gas card to someone special, to control, to make up the difference. Only in this way, we stand on the management of personnel are eligible and the attendant to discuss sales to tie down, work hard and be practical, can together and the attendant to find ideas to improve the level of sales and service level, otherwise, our station managers are out of line operation, and even drivers mix a familiar face all difficult, how to open the door? What is on the increase in sales? Our personnel department and the retail sector to participate in the gas into the daily management of the scope of assessment, the measures are implemented.

2Inspection and supervision, administrative personnel must refuel for an hour at the station

General to the supervision and inspection of gas station management personnel, must be unified in refueling service check before arrival, must first fill an hour before the start of the supervision and inspection of oil. Each gas station set up a few "reception card", specifically for the department supervisors use. This one hour, to implement, to pack the money, also should strictly implement the "eight laws", and after the oil later, sent money to fill, to fill out an hour gas sentiment. And after the oil, duty other refueling (usually two), to fill in the "real name authority managers a score card" refueling, refueling to line managers to score, can even ask the customer to institution management and line refueling service were evaluated and compared. To change the past only authority staff supervision of the gas station, the attendant can supervise administrative personnel. The "eight law" not skilled, customers and all the attendant to evaluate the difference of administrative staff, to increase the exercise time until the first gas station, refueling and customer satisfaction.

3Supervisors must stand in the meal

The inspectors left the gas station's time to eat, must be at the station to eat, as per meal 10 yuan fee paid to gas station attendant, and chat with the opportunity to eat, analysis and discussion of commodity price perception of work and competitors. The distance closer to the employees, understand their difficulties. Really do a few things for employees.

4Administrative personnel in the station, labor

Monthly authority each department sent a management personnel to the gas station there, to strictly enforce the backpack refueling, refueling refueling (after the end end note, is the first refueling not managers) to conduct appraisal and evaluation on its, including work attitude, the amount of oil, with several aspects of the relationship. During the station a month, must stand for 20 days, we must ensure that stops in the quality, not just scratch the surface, not cursory. Station staff end station, write a thought report and summary of materials analysis, gas station management.

To make a long story short, "Angang constitution" not only can effectively avoid the "noble" gas station to produce, but also be able to change the part of the management personnel from the line condition, which lays a foundation for us to study the experience of guangdong. We are outside the unit, must be combined with the actual situation to study, and not all copy.

The above is a part of my report, issued to the company management, and in fact, this pilot are also being carried out, director of retail Department authorities began in the gas station to clean the toilet. But, I and frontline staff to chat in the process, some employees generally reflect, in general can be summed up as follows:

1, do not want managers to station. They think management personnel especially authority office, stand in the way, what are not, only blind command;

2, dare not let managers do too tired to work, also dare not in the evaluation of when they judge low, retaliation fear of future to organ reimbursement, increased and repair equipment and so on;

3, hope more wages, not to play virtual.

Students in the company for more than four months, every day and the attendant to together eat to live and work, it is no exaggeration to say, by the vast number of refueling support. You call me teacher, I feel more and more good. However, in actual operation, I have proposed implements only a few. Our enterprise labor opposition was so sharp? What is the reason? If students are not mature enough? Or other reasons? Now, although the student had left, but, on the management and development of enterprises has never stopped, some sense of what one sees and hears that it makes me feel confused and puzzled. Face to face communication and discussion and look forward to zhao.

Incidentally, I do not admit that the teacher give me posted "right" label, though I also doesn't like "leftist" speech. Frankly speaking, students of Chinese traditional culture, deeply "learn in order to practise" the importance, repair, Qi, Zhi, Ping, thought: everything as long as it is conducive to national development and people's well-being of the things, can experiment, even if wrong, can also be corrected.

Yours sincerely

   Salute

                                                               StudentSo-and-so

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